Ready to come back?
If you decide you want to accept the updated Terms, just visit https://ruksaago.com on web, tablet or mobile and log in to your account. You’ll see the new Terms again with the option to agree to them.
Have an upcoming reservation?
Any reservations confirmed before August 6th, 2015 are still valid and governed by the previous version of our Terms. So you’re good to go!
Be sure to check your email history for confirmation messages with important reservation details. If you can’t find the information you need, use the email address associated with your Ruksaa Go account to send us a note at email@example.com. Our team will only be able to respond with information about your upcoming reservations and will not respond to other questions received at this email address.
Need to deactivate your listing?
As a host, you won’t be able to accept any new reservations until you agree to the updated Terms. But people may still be sending you requests, which is especially important if you turned on Instant Book for your listing! To deactivate your listing, please use the email address associated with your Ruksaa Go account to email our team at firstname.lastname@example.org. Include the phrase “Deactivate my listing” in the subject line.
Want to cancel your account?
If you’d like us to cancel your account altogether, send an email to email@example.com with the subject line “Cancel my account.” Be sure to use the email address associated with your Ruksaa Go account, otherwise we won’t know which account to cancel.